Terms of trade

PRICES

All prices stated on this website are incl. VAT.

We make reservations for any. errors / typing errors in text and prices.

    PAYMENT

    Julie Sandlau accepts the following payment cards: Dankort, Visa, Visa Electron and Mastercard. You can also pay with MobilePay on the webshop and in selected stores.

    The money will only be withdrawn from your payment card when the goods are sent from our warehouse.

    DISCOUNT CODE / VOUCHER

    Discount codes / vouchers for the webshop do not apply to the purchase of jewelery from the Fine Jewelry and Wedding collections, as these items are custom-made on request. Discount codes cannot be used on already discounted items. The code can be used on all other Julie Sandlau items.  

    DELIVERY

    Your package will be delivered to a GLS Parcel Shop or business address of your choice within 2-3 working days (additional sales can be expected upon sale). For European orders within 4 working days. Other countries within 6 working days. You can also choose to have your package sent to a private address for a fee. This only applies to private addresses in Denmark.

    NOTE! When you buy from a non-EU country, remember that there is an import tax on the goods. Check the rules in the given country before placing your order so you are familiar with the prices.

    Of course, we pack the jewelery in fine Julie Sandlau boxes, but unfortunately we do not have the option of further wrapping in, for example, gift wrap.

    COMPLAINTS & WARRANTY

    Julie Sandlau gives a 2-year complaint, which covers manufacturing defects, e.g. loose stones or discoloration in common use.

    Furthermore, Julie Sandlau offers a 2-year warranty, which applies subject to normal use. Therefore, the warranty does not cover damage due to misuse of the item, breakage due to ordinary wear and tear or loss and theft. 

    Our warranty covers:

    Loose or lost stones
    • Defective locks in chains and bracelets
    • Discolorations in surfaces

    The guarantee is valid upon presentation of a valid guarantee certificate. 

    We refer you to contact your nearest Julie Sandlau Concept Store or customer service on tel. +45 33 93 39 29 , if you have questions regarding the correct use of your Julie Sandlau jewelery and warranty. Repair of Julie Sandlau jewelery performed by others than Julie Sandlau A / S will result in the warranty being void.  

     

    STANDARD ADVICE ON THE RIGHT OF WITHDRAWAL FOR AGREEMENTS CONCLUDED OUTSIDE THE TRADER'S BUSINESS PLACE AND FOR AGREEMENTS ON THE REMOTE SALE OF GOODS AND NON-FINANCIAL SERVICES

    They have the right to withdraw from this agreement without giving reasons within 14 days.

    The withdrawal period expires 14 days after the date on which 'you or a third party specified by you, but not the carrier, acquires the last item in physical possession' in the case of an agreement on several different items ordered in one order, and which are delivered individually.

    In order to exercise the right of withdrawal, you must notify us, Julie Sandlau A / S, Gammel Vartov Vej 20, 2900 Hellerup, of your decision to withdraw from this agreement in an unambiguous statement (eg by postal letter or e-mail). They can use the return form above, but it is not mandatory.

    The withdrawal period is complied with if you send your notice of exercise of the right of withdrawal before the withdrawal period has expired.

    Consequences of regret

    If you exercise your right of withdrawal in this agreement, we will refund all payments received from you, including delivery costs (but not additional costs due to your own choice of a form of delivery other than the cheapest form of standard delivery that we offer), without undue delay and in any case within 14 days from the date on which we received notification of your decision to withdraw from this Agreement. We will make such a refund using the same means of payment that you used for the original transaction, unless you have expressly agreed otherwise. In any case, you will not be charged any fees as a result of the refund.

    We may withhold the refund until we have received the goods back, or you have provided proof of having returned the goods, whichever is earlier.

    You return the goods or deliver them to us without undue delay and no later than 14 days from the date on which you have informed us of the exercise of the right of withdrawal of the agreement. The deadline is met if you return the goods before the end of the 14 days.

    They must bear the direct costs of returning the goods.

    They are only liable for any deterioration in the value of the goods due to handling other than what is necessary to determine the nature of the goods, their properties and the way in which they function.

    Christmas gifts purchased in November and December can be exchanged for  14 days after the 24/12 of the same year, Other return rules still apply.